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ITIL-DSV높은통과율시험대비공부문제, ITIL-DSV시험패스보장덤프

Fast2test는 유일하게 여러분이 원하는ITIL인증ITIL-DSV시험관련자료를 해결해드릴 수 잇는 사이트입니다. Fast2test에서 제공하는 자료로 응시는 문제없습니다, 여러분은 고득점으로 시험을 통과할 것입니다.

ITIL ITIL-DSV 시험요강:

주제
소개

주제 1

Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

주제 2

Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

주제 3

Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.

주제 4

Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

주제 5

Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.

주제 6

Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

>> ITIL-DSV높은 통과율 시험대비 공부문제 <<

ITIL-DSV시험패스보장덤프, ITIL-DSV최신버전 공부자료

이 산업에는 아주 많은 비슷한 회사들이 있습니다, 그러나 Fast2test는 다른 회사들이 이룩하지 못한 독특한 이점을 가지고 있습니다. Pss4Test ITIL ITIL-DSV덤프를 결제하면 바로 사이트에서ITIL ITIL-DSV덤프를 다운받을수 있고 구매한ITIL ITIL-DSV시험이 종료되고 다른 코드로 변경되면 변경된 코드로 된 덤프가 출시되면 비용추가없이 새로운 덤프를 제공해드립니다.

최신 ITIL 4 Managing Professional ITIL-DSV 무료샘플문제 (Q17-Q22):

질문 # 17
An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?

A. Carry out customer satisfaction surveys regularly and take action on the results.
B. Guarantee all downtimes will be solved within the agreed targets.
C. Lower the billing margin during the transformation period.
D. Increase the service levels during the transformation period.

정답：A

설명：
During a digital transformation, maintaining a good relationship with the customer is crucial. The most effective way to ensure this is by regularly gauging customer satisfaction and promptly addressing any issues or concerns that arise. This aligns with ITIL 4's guiding principle of "Progress Iteratively with Feedback," which emphasizes the importance of continuous improvement based on real-time feedback.
* Option A (Correct):Regular customer satisfaction surveys and taking action on the results will help maintain a strong relationship by showing the customer that their feedback is valued and acted upon.
This builds trust and ensures that the service provider can adapt to the customer's changing needs during the transformation.
* Option B (Incorrect):Lowering the billing margin might be appreciated, but it doesn't directly address the quality of the relationship or service delivery during the transformation.
* Option C (Incorrect):Increasing service levels might not be feasible or necessary during a transformation and could lead to overcommitment and potential failure to meet those service levels.
* Option D (Incorrect):Guaranteeing all downtimes will be solved within the agreed targets is part of standard service management, but it doesn't specifically help maintain or improve the relationship during transformation unless paired with active engagement and feedback mechanisms.

질문 # 18
An organization is rebranding and renovating its branches. As part of the renovation, the physical network cabling is to be upgraded.
You are responsible to manage the supplier. How will you engage with the cabling provider?

A. Focus on the value the cables are delivering to the bank and praise them for it.
B. Create user accounts for the provider during the onboarding stage.
C. Forecast the required demand and planning to the provider.
D. Invite the provider as part of the project board.

정답：D

설명：
When managing suppliers, particularly in a scenario involving significant changes like upgrading physical network cabling during branch renovations, ITIL 4 emphasizes the importance of effective engagement with suppliers to ensure alignment with the organization's goals and successful delivery of value. Here's a detailed explanation of why inviting the provider as part of the project board is the correct approach:
* Collaboration and Visibility (ITIL Guiding Principle: Collaborate and Promote Visibility):ITIL 4 stresses that collaboration is key when engaging with suppliers. By inviting the cabling provider to be part of the project board, you are fostering a collaborative environment where the supplier is fully aware of the project's scope, objectives, and timelines. This ensures that the provider can align their efforts with the organization's expectations and contribute to decision-making processes, enhancing project visibility and reducing the risk of misalignment.
* Ensuring Stakeholder Value (Drive Stakeholder Value - Engagement):According to the ITIL 4 Drive Stakeholder Value module, successful engagement involves understanding and influencing stakeholder needs and ensuring their value is realized. Including the cabling provider in the project board allows for direct communication, enabling the provider to understand the value the organization expects from the project. It also allows the organization to influence the provider's work to ensure it meets the necessary standards and timelines.
* Governance and Accountability (ITIL 4 - Governance):Governance in ITIL 4 ensures that all participants are accountable for their roles within the service value system. By having the provider on the project board, the organization can ensure that the provider is held accountable for their responsibilities in the project, including adherence to timelines, quality standards, and budget constraints. This structured approach to governance helps in mitigating risks associated with the supplier's performance.
* Service Value System Integration (ITIL 4 - Service Value Chain Activities):Inviting the supplier to the project board integrates them into the organization's service value chain. It enables better coordination across the value chain activities such as "Plan," "Engage," and "Deliver and Support." This integration is crucial for ensuring that the supplier's contributions effectively support the overall project outcomes.
* Experience and Outcome Focus (Drive Stakeholder Value - Experience):ITIL 4 emphasizes the importance of managing stakeholders' expectations and focusing on outcomes. Direct involvement of the supplier in the project board helps in setting clear expectations regarding the project outcomes, such as the quality and performance of the network cabling. This engagement ensures that the supplier is fully committed to delivering the desired results, thereby enhancing the overall experience for the organization.
Why Not the Other Options?
* Option A (Forecasting demand and planning):While forecasting and planning are important, they are typically part of the initial engagement and do not constitute ongoing collaboration during the project execution, which is crucial for complex projects like network upgrades.
* Option B (Focusing on the value delivered):Praising the provider for the value delivered is positive, but it does not involve them in the strategic decision-making process or hold them accountable in the way that participation in the project board does.
* Option C (Creating user accounts during onboarding):While onboarding is important, creating user accounts is a technical step rather than a strategic engagement. It does not contribute to the strategic alignment and oversight that being on the project board provides.

질문 # 19
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

A. Carry out a capability assessment and share the results with customers
B. Hire and develop good relationship managers
C. Develop interpersonal skills and service empathy in all teams
D. Establish and enforce detailed service level agreements

정답：C

설명：
The best initiative to develop a partnership relationship with service consumers and increase trust and customer satisfaction is to "Develop interpersonal skills and service empathy in all teams." ITIL 4 emphasizes the importance of service empathy and interpersonal skills in fostering a service mindset. By enhancing these skills across the organization, teams can better understand and address customer needs, leading to stronger relationships and higher satisfaction.

질문 # 20
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as a part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

A. Stakeholder analysis
B. PESTLE analysis
C. Business analysis
D. Four dimensions assessment

정답：B

설명：
The technique that would best help the organization understand the external factors influencing the decision to replace legacy systems with cloud-based services is "PESTLE analysis." ITIL 4 suggests PESTLE (Political, Economic, Social, Technological, Legal, and Environmental) analysis as a comprehensive framework for understanding external factors that can impact strategic decisions. Thisanalysis provides a thorough evaluation of the external environment, helping the organization make informed decisions.

질문 # 21
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?

A. The organization provides a request for proposal (RfP) to the service provider, so they can understand the needs, and design the service to meet these needs
B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
C. The service provider's 'service level management' team negotiates detailed requirements with the organization during the 'co-create' stage of the relationship
D. The service provider's business analysis team negotiates detailed requirements with the organization during the 'offer' stage of the relationship

정답：B

설명：
In the case of using an out-of-the-box service from a large service provider, the service provider typically knows about the organization's needs because "The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization." ITIL 4 indicates that standardized services are often designed based on common market needs rather than being tailored to the specific needs of individual customers, which is common with large, scalable service offerings.

질문 # 22
......

Fast2test 는 여러분의 it전문가 꿈을 이루어드리는 사이트 입다. Fast2test는 여러분이 우리 자료로 관심 가는 인중시험에 응시하여 안전하게 자격증을 취득할 수 있도록 도와드립니다. 아직도ITIL ITIL-DSV인증시험으로 고민하시고 계십니까?ITIL ITIL-DSV인증시험가이드를 사용하실 생각은 없나요? Fast2test는 여러분에 편리를 드릴 수 잇습니다. Fast2test의 자료는 시험대비최고의 덤프로 시험패스는 문제없습니다. Fast2test의 각종인증시험자료는 모두기출문제와 같은 것으로 덤프보고 시험패스는 문제없습니다. Fast2test의 퍼펙트한 덤프인 M crosoftITIL-DSV인증시험자료의 문제와 답만 열심히 공부하면 여러분은 완전 안전히ITIL ITIL-DSV인증자격증을 취득하실 수 있습니다.

ITIL-DSV시험패스보장덤프: https://kr.fast2test.com/ITIL-DSV-premium-file.html